At Ethnic Ayurveda, we strive to ensure your satisfaction with our products. If you encounter any issues with your purchase, please review our Refund & Return Policy below:
1. Refund Eligibility:
Refunds will be considered for products that are damaged, defective, or significantly differ from the product description.
To be eligible for a refund, please contact our customer support team at support@ethnicayurveda.com within [2 days] of receiving your order. Provide your order number and details of the issue.
2. Return Process:
Before returning any products, wait for our customer support team to provide instructions and authorization.
We may request the return of the product in its original packaging for inspection.
3. Non-Refundable Items:
We cannot offer refunds for products that have been opened, used, or damaged due to customer negligence.
Shipping costs are non-refundable unless the return is a result of an error on our part.
4. Cancellation of Orders:
If you wish to cancel an order, please contact us as soon as possible. Once the order is shipped, it cannot be canceled. You may need to follow the return process mentioned above upon receiving the product.
5. Refund Criteria:
Refunds will be processed if the product is deemed eligible for return.
The refund will cover the purchase price of the product and will be issued to the original payment method.
6. Return Shipping:
If the return is due to our error, we will cover the return shipping costs. If the return is due to customer preference or non-defective reasons, the customer is responsible for return shipping.
7. Processing Time:
Please allow [7 business days] for the processing of refunds after we receive and inspect the returned product.
8. Lost or Stolen Packages:
If you believe your package is lost or stolen, please contact our customer support team immediately at support@ethnicayurveda.com. We will assist you in tracking the package or initiating an investigation with the shipping carrier.
9. Contact Information:
For any questions or concerns regarding refunds and returns, please contact our customer support team at support@ethnicayurveda.com.
10. Changes to Refund & Return Policy:
We reserve the right to update or modify our Refund & Return Policy at any time. Any changes will be effective immediately upon posting on our website.
By making a purchase on our website, you acknowledge and agree to abide by our Refund & Return Policy. If you have any further questions or need assistance, please reach out to us at info@ethnicayurveda.com.
